Skin Kind | Terms And Conditions
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Terms And Conditions

Terms of Business

All sales are subject to the following trading terms – these terms and conditions do not affect the consumers’ statutory rights.
We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company.

All prices quoted are in £ sterling. UK and EU residents pay the VAT inclusive price (inclusive at the current rate of 20%).
Payment terms are credit/debit card or bank transfer.
Title of the goods remains with Skinkind until payment has been made in full.

 

Delivery Section
Delivery prices are quoted for UK mainland addresses only – certain areas of the Highlands and Northern Scotland may attract a surcharge. For delivery other than mainland UK please contact us for a quote.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.

 

Delivery Charges
All delivery charges stated are for Standard Delivery we use Royal Mail and products are normally delivered within 5 days in the UK and up to 15 days to outside the UK.

Other Delivery Options are available upon request, please email your requirements to info@skinkind.co.uk and we give you an individual quotation based upon the products you require.

Important – Distance Selling Regulations

All goods fall under the jurisdiction of UK Law, and when buying online the customer is entering into a legally binding contract
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , you have the right to cancel a contract within Fourteen days – starting from the day after you take delivery of the goods (a “cooling off” period).

You have the right to cancel for any reason without penalty, Including any damaged or defective products.

 

 

Returns & Delivery Sections

You are free to handle goods when they are delivered but please do not use if you wish to cancel your contract.
If you do cancel your contract with us, as above, we will refund all of the payments we have received from you for the products, including the original delivery charges. You will be responsible for sending the products back to us at your own cost.

If you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within fourteen working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at the address below. Please mark all parcels clearly with your returns number.

“We will refund you within 14 days after we receive the products back from you or, if earlier 14 days from the date you provide us with evidence that you have returned the products to us. Unless we have agreed otherwise with you we will make the refund using the same method of payment”.

Customer Services – Complaints Procedure

In an ideal world everything would run like clockwork but unfortunately we are only human and occasionally mistakes happen or problems arise. We aim firstly to keep these to a minimum and secondly to address and resolve any problems quickly and efficiently.
In the first instance you should contact the branch that you dealt with as most problems can be quickly resolved.

For internet sales please e-mail Info@skinkind.co.uk or call 01756 710314 (lines are open Monday – Friday, 10AM – 5.00PM)
We undertake to deal with any problems fairly, effectively and confidentially. We will acknowledge your complaint within 2 working days and give you a timescale for getting the matter resolved. We will further keep you informed of progress towards a resolution and any unforeseen delays that might have occurred.

We do monitor complaints that are received and wherever possible learn from our mistakes.

Privacy Statement

We are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998.

The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods – this includes name, address, phone and fax numbers, e-mail address and credit card details. We may have to collect certain other details as necessary for any security checks made by the credit card companies.

We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary.

We do regularly mail offers to our existing customer base; if you do not wish to receive any mailing please let us know.
We will not give, sell or swap your details with any third party companies.

If you have any questions about this privacy statement please do not hesitate to contact us: info@skinkind.co.uk

 

Unlawful Or Prohibited Use

We are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998.

The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods – this includes name, address, phone and fax numbers, e-mail address and credit card details. We may have to collect certain other details as necessary for any security checks made by the credit card companies.

We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary.

We do regularly mail offers to our existing customer base; if you do not wish to receive any mailing please let us know.
We will not give, sell or swap your details with any third party companies.

If you have any questions about this privacy statement please do not hesitate to contact us: info@skinkind.co.uk

 

Website Terms Of Use

All the information on this website is intended for guidance only and all products weights and sizes quoted are approximate and are regularly updated. Products, prices and specifications are subject to change with out notice. SkinKind owns the copyright in all materials on this site.

 

Contacting Us

SK Spa Limited t/a Skinkind
Sweet Briar House
Halton East